Amazon
Amazon account suspension
Seller Central suspensions and deactivations, plans of action for performance and policy violations, related-account and verification issues, and account health warnings before they escalate.
Seller account suspended? Let's get you selling again.
Amazon, Walmart, eBay and Etsy suspensions, policy violations and listing takedowns. We find the real root cause, write the appeal and see it through.
Before you do anything
Don't rush the appeal
A suspension notice creates panic, and panic produces weak appeals. Marketplaces often give you a limited number of attempts, and a rejected appeal makes the next one harder. Take a breath and get these right first:
- Save the exact notice. The wording tells you which policy was triggered and what the marketplace wants to see.
- Pull your account health data. Order defect rate, late shipment rate, policy warnings, IP complaints and recent buyer messages.
- Gather your documents. Supplier invoices, authorization letters, product safety and compliance paperwork.
- Don't open a new account to keep selling. Marketplaces link accounts, and a second account usually makes things worse.
- Don't send a generic template. Appeals copied from the internet are easy to spot and easy to reject.
What we handle
Suspensions, violations and takedowns
Walmart
Walmart Marketplace suspension
Suspended or restricted Walmart seller accounts, performance standard failures, and the documentation Walmart's seller support needs to review your case.
eBay & Etsy
eBay and Etsy restrictions
eBay selling restrictions, limits and suspensions, and Etsy shop suspensions, with appeals written to each platform's own rules.
Listings
Listing takedowns and IP complaints
Intellectual property complaints, counterfeit and authenticity flags, restricted product removals and suppressed listings.
Brands
Gated categories and brands
Ungating requests, brand approvals and Brand Registry problems that keep your products from being listed.
Prevention
Account health monitoring
Once you're back, we fix the process that caused the problem so the same violation doesn't come back.
How it works
From notice to back online
- 01
Review
We read your notice, account health and history to see what actually triggered the suspension.
- 02
Root cause
We identify the real cause, not just the symptom the marketplace named.
- 03
Plan of action
We write a specific appeal: what happened, what you've fixed, and what prevents it from happening again.
- 04
Submit and follow up
We prepare the supporting documents and handle the back-and-forth with the marketplace.
- 05
Stay protected
We tighten the listings, sourcing or shipping process that caused the issue.
Questions
Straight answers
If your question isn't here, tell us about your account and we'll answer it directly.
Can a permanently suspended account be reinstated?
Often there is still a path, even when the notice says the decision is final. It depends on the reason for the suspension and what has already been submitted. We'll review your case and tell you honestly whether we think an appeal can work.
Do you guarantee reinstatement?
No. Marketplaces make the final decision, and anyone who guarantees reinstatement is overpromising. What we do promise is a careful, specific appeal built on 25+ years of selling on these platforms ourselves.
How long does reinstatement take?
It varies by marketplace and by case. Some accounts come back within days of a strong appeal; others take several rounds over weeks. We'll give you a realistic picture after reviewing your notice.
What do you need from me to get started?
The suspension notice, access to your account health information, and any invoices or documents related to the flagged products. We'll tell you exactly what else is useful once we see the case.
I already submitted an appeal and it was rejected. Can you still help?
Yes. A rejected appeal makes the next one more important, not hopeless. We'll look at what was sent, why it likely failed, and what a stronger plan of action needs to address.